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What is the process to order a system and get it setup? |
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1. Customer issues PO to dealer.
2. Dealer issues PO to Starin.
3. Starin issues PO to HitCast.
4. HitCast contacts the dealer and/or end user and arranges installation of HitCast
server, CALs, and any training.
Setup typically takes 2 – 3 business days to cycle through the three entities
involved. The actual installation of the HitCast application and CALs (assuming that
the hardware and OS are ready) is a 4-day process: one day to install the application
and design the database, and 3 days of continuous connection to test the system.
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How do I troubleshoot my session? |
| Answer: |
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Check out the most common issues and how to fix them
Download (45.89 KB) |
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| Question: |
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Is here a Mac version of the client? |
| Answer: |
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No, and there are currently no plans for this.
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| Question: |
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Can you adjust the video settings? |
| Answer: |
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Tools, Settings, Video Meeting tab you can adjust your video to pre-set bandwidth settings or a custom setting.
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| Question: |
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Do you have to resize your screen to join a video meeting when prompted? |
| Answer: |
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Changing resolution is required. Hitcast needs to change your resolution to match the presenter's resolution so that you have pixel-to-pixel matchup.
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| Question: |
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What is the typical bandwidth required for a 7-point video conference? |
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At the server, approx 1.5M
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